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Customer Service

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- Order Issues, General Questions, Tracking Issues, Shipping, Website Errors

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Shipping Information

 

WE ONLY SHIP TO THE UNITED STATES.

We want you to receive your order as fast as possible! With that said, orders placed before 11:00am CST are usually shipped the same business day. During periods of high volume, orders may ship within two to three business days from the time they were entered. Christmas is a good example. We do not ship on the weekends.

RusticSportsman ships all items via UPS or USPS and our shipping rates are calculated in real time based on the most up-to-date information obtained direct from the UPS or USPS web site.

NOTE: UPS does not deliver to post office boxes.

If you cancel your order after RusticSportsman.com has shipped it, you are still responsible for the costs associated with shipping it. Refusing to accept the delivery of your RusticSportsman.com order does not constitute a cancellation of that order. You are still responsible for all costs associated with shipping the order to you. The refund that you will receive is only for the merchandise returned to us.


Most Shipments are sent out within 24-48 hours. Delays on some items can be as long as 2-4 days.

UPS Express Shipping options include:


  • Ground
  • 3-Day Select
  • 2-Day Air
  • Next Day Saver
  • Next Day Air
  • Next Day Air AM

Please note that expedited shipping does not mean your item will packaged and shipped quicker.

Signature Waiver/Confirmation

Upon shipment, you will receive a confirmation email notifying you that your item has shipped, providing you with the tracking information. By looking up the tracking information, you can view the details of the shipment, be aware of any problems during delivery and confirm delivery.

Please be advised that ownership of our products passes on to you, the purchaser, at the time of pick-up by UPS who will act on your behalf as your agent. If the recipient is not available, packages may be left at the carrier's discretion. We are not responsible for stolen or lost packages after delivery, although we will do everything possible and work with the shipping carrier to help retrieve any missing packages, should this rare situation occur.

Shipping to Military APO & FPO Address.

We are unable to ship APO or FPO addresses.

Shipping to Alaska and Hawaii.

We ship to Alaska and Hawaiiand. Shipping charges for these addresses will be calculated in real time based on your ship to address and the most up to date rates available on UPS.com. Shipping to Alaska and Hawaii must be either 2nd day air or Next Day Air.

Restricted Items

Depending on State or local law, we are prohibited from shipping certain items to address where it is illegal to due so. Below is a link to known restricted items.

Restricted Items List

To obtain the status of an order, enter the confirmation number and click Go!.
Confirmation Number:
 
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